Can I pay my bill on line?
Yes, online bill pay is available for this division. Click here to pay your bill.
What do I need to do to start service or get a price quote?
Starting service is easy. Simply call us today at (618) 656-6883. Our friendly customer service representatives will help get your service started.
What is your holiday schedule?
To acknowledge these holidays and to allow our employees to spend time with their families we do not provide service on…
• New Years Day
• Memorial Day
• July 4
• Labor Day
• Thanksgiving
• Christmas
What happens when my home service day falls on a holiday?
As a general rule, holidays push our pickup schedules back one day. For example, if a holiday falls on a Monday, Monday's routes will be run on Tuesday, Tuesday's routes on Wednesday, and so forth through Saturday.
What time does the trash have to be out at the curb?
All refuse must be placed at the curb by 6:00 a.m. on your collection day.
What do you accept for curbside recycling?
Acceptable
• Aluminum and metal cans (labels do not have to be removed)
• Plastic #1
• Plastic #2
• Plastic #3
• Plastic #4
• Plastic #5
• Plastic #6
• Plastic #7
• Newspaper (Please bundle or tie)
• Corrugated Cardboard/box board (i.e. cereal, soda, beer type packaging).
• Magazines
• Glass
Unacceptable
• Milk Cartons
• Building Materials or scrap metal
• Waxed paper
• Window glass, light bulbs or ceramics
• Plastics other than products coded #1 or #2
• Light bulbs
• Ceramic dishes
• Cookware
• Pizza boxes
• Plastic or wax coated paper (milk cartons)
• Hardcover books
• Styrofoam
• Plastic bags
• Aluminum foil or foil pie pans
• Prepare your recycle materials properly
• Cans - rinse clean
How many toters (carts) are we allowed to have?
We will provide up to two for a fee.
Does the trash inside the cart have to bagged?
Yes. All trash must be bagged and placed inside the toter (if applicable) or your own personal trash cans. If you do not use trash cans please make sure your bagged trash is securely prepared.
Do you take large items and when?
Bulk item pickup is availble for a nominal charge and will be scheduled on regular day in your area.
What if we have extra bags?
Please call our office 24 hours in advance to advise us of the extra trash. There will be an extra charge for additional bags of trash.
Why are you automating some recycling routes?
The main reason, in our mind, is our employees. Waste and recycling is one of the top five most dangerous jobs in America today. Because of the physical nature of our business, hopping in and out of a truck all day, bending, twisting and lifting, our drivers suffer injuries all of the time. By going to an automated system, we are investing in and extending the working life of our employees. That is also good news for you. By not having to continually replace your driver with someone not as familiar with your stop, you will see and increased consistency and better all around service.
In my neighborhood you have gone to every other week automated recycling. I am afraid I will not be able to recycle as much as before.
Studies have proven that if you have a bigger container, people recycle more. Our new containers not only hold more and are much easier to take to the curb. By recycling, we are helping to conserve energy, save our natural resources and reduce waste going into landfills. In this case, more is better.
How will I know if my service will be changing?
Don't worry. We will notify you by mail of any service changes. We will also attach a flyer to your new recycle cart upon arrival, reminding you of the change along with a recycling schedule calendar.
What should I do if I forget my automated recycle pick up day since it goes every other week?
Our automated recycling pick up schedule is based on odd or even weeks of the month. Please open up our calendar to view the schedule. If you do not remember if your pick up week was odd or even, please e-mail us or call customer service at (618) 656-6883.
What will you not pick up?
We will not pick up
• flammable products
• oil
• paint cans
• tires
• animal carcasses
• manure
• tree stumps
• dirt
• stone
• rock
• brick
• lead, acid/wet cell batteries
• railroad ties
• toxic materials
• bio-hazardous materials or waste
• propane/oxygen/helium tanks
• items containing gas or oil
• explosives
• live ammunition or weapons
• large amounts of animal waste
• oversized brush, (longer than 4 feet in length or 6 inches in diameter)
• bags weighing more than 50 pounds
…or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment
Do you take large items and when?
When you call our office 24 hours in advance of your pickup day, we will take some bulk items on your normal trash pickup day. For appliances, metal, or heavy items we will service with a different vehicle. Please call our customer service department at (618) 656-6683 for the schedule of these pickup dates. There is a nominal fee for the special pickup based on the type of item. Prices begin at $50.00.
How many toters (carts) are we allowed to have?
Each resident receives one toter and a recycling bin for no additional charge with the service. If you would like an additional toter we will provide it for a nominal fee per month.
I have heard various names for your company. Why is that?
Republic Services is a leading provider of solid waste collection, transfer, recycling and disposal services. Our local divisions operate under a variety of names. But, regardless of the name, we are all operating under the same mission—to provide our customers with service that exceeds their highest expectations.